Terms of Service

These terms govern the shoe-care services provided by Soüter ("we", "us"). By creating an account or using our services, you agree to them.

Memberships

A membership includes a set number of cleans per month. One clean is one pair, cared for once. Unused cleans do not carry over. Slippers and flip-flops are not included.

Billing and cancellation

Memberships are prepaid monthly through our official payment channels only. Our staff never accept cash. You may cancel at any time; cancellation takes effect from the next billing month and the current month is not refunded.

Delicate and high-value footwear

Please tell us in advance about suede, patent or high-value pairs. Luxury footwear is cared for only under the Atelier membership and with your written approval.

Repairs and special treatments

Repairs, deep cleans and other additional services are carried out only after you approve a quote on WhatsApp.

Condition and concerns

Every pair is photographed before and after care. If you have a concern about a pair, please contact us within 24 hours of its return so we can review the photographs and make it right.

Contact

care@souter.in · +91 89205 53008